Howard Owens' tips on community management
Posted by Alisa Zykova on June 19, 2008 at 1:21 PM
On his web site, Howard Owens published an article giving valuable tips on moderating your own web site for those who are new to community management.
The list of tips includes:
-Make checking comments a habit and participate in conversations that feature incorrect information, as this will give you credibility.
-Make sure your site has an "enforceable terms of service and guidelines or rules."
-Require registration.
-Take ownership of sections to show "that you pay attention and you care", i.e. sports editors in charge of sports on the web.
-Ban users or remove comments because they violate rules, not because you don't like them and do not get into arguments with people who know how to "push your buttons."
-"Reward your frequent contributors" because it fosters a relationship and encourages them to continue.
See also:
US: How Philly.com solved its user comment problems
Creating guidelines for user comments
Solutions to manage bad behaviour on the comment board
The Fray:Setting the standard for online forums
Source: howardowens.com through IFRA Exeecutive News Service
The list of tips includes:
-Make checking comments a habit and participate in conversations that feature incorrect information, as this will give you credibility.
-Make sure your site has an "enforceable terms of service and guidelines or rules."
-Require registration.
-Take ownership of sections to show "that you pay attention and you care", i.e. sports editors in charge of sports on the web.
-Ban users or remove comments because they violate rules, not because you don't like them and do not get into arguments with people who know how to "push your buttons."
-"Reward your frequent contributors" because it fosters a relationship and encourages them to continue.
See also:
US: How Philly.com solved its user comment problems
Creating guidelines for user comments
Solutions to manage bad behaviour on the comment board
The Fray:Setting the standard for online forums
Source: howardowens.com through IFRA Exeecutive News Service
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Howard Owens' GateHouse Media company recently was described as worthless. Probably not the best idea to rely on media tips from someone who's going to be selling used cars in 6-12 months.