Analysis

It's a question that can get lost in all the talk of business models and content creation: how might journalism best serve the public?

In Australia, the latest group to ponder this is The Foundation for Public Interest Journalism, directed by a group of journalists, editors, academics and members of the community. Part of the Institute for Social Research at Swinburne University in Melbourne, it is setting up a project called YouCommNews, modeled on the American site Spot.Us, which will allow the audience to commission the stories they want to see.

The Editors Weblog spoke to Dr Margaret Simons, chair of the foundation, and to David Cohn, founder of Spot.Us.

After months of much hype and speculation, Steve Jobs finally took to the stage to unveil Apple's new highly anticipated tablet computer - the iPad.

With its official introduction at an event in San Francisco yesterday, Steve Jobs has finally laid many rumors about what the electronic device can do to rest, while igniting hopes about the iPad's ability to bring new life to 'old media' and to revamp the e-reader market.
 

 

From dock connectors to web analytics to guessing the name of this elusive gadget, all speculation will reach its pinnacle when Apple's widely anticipated tablet is finally unveiled at an event in San Francisco Wednesday.

The much-hyped iSlate (the name of the actual device has not been confirmed) is rumored to have a sleek 10-inch color display and Wi-Fi capabilities allowing newspapers, magazines, and book publishers to deliver their products with an eye-catching design.
 

Yesterday, following months of deliberation, the New York Times announced that it was to go forward with charging online, with a plan to implement a metre system in 2011. It is the biggest publisher yet to lay out paywall plans, and the move is undoubtedly highly significant for the newspaper industry as it struggles with a failing business model. Will this save the New York Times? Could it signal the end for free online content?

Similar to that used by the Financial Times, a metered payment system would allow readers to access a certain number of articles free per month, and then request payment for more: a flat fee for unlimited access. Print subscribers will continue to have free access, even those who subscribe to just the Sunday paper. An online subscription will also cover access via smartphones. The first click free from search engines, which is used by the Wall Street Journal, will also apply. More details such as pricing have been released yet, and the publisher's statement said that the next year will be used to build "a new online infrastructure designed to provide consumers with a frictionless experience across multiple platforms."

A metered system rather than a more fixed paywall has the advantage of not alienating the casual reader who can still visit the site free on occasion, and not angering journalists by blocking off specific articles (an issue with the Times' previous attempt at charging online, TimesSelect). "It allows NYTimes.com to remain a vibrant part of the search-driven Web," reads the Times memo sent to staff by executives Arthur Sulzberger and Janet Robinson, published by Poynter.

It does have potential flaws, however. Before the NYT's announcement, Reuters writer Felix Salmon criticized the way that the FT's flat fee system does not actually work like a metre: suggesting that instead the New York Times should implement a payment process under which readers are charged depending on how much content they consume. And presumably those who are determined not to pay will find ways around the paywall, using multiple accounts, for example.

The Financial Times welcomed the New York Times' decision, according to the Guardian, with CEO John Ridding saying "We welcome the New York Times' new online business model, which is similar to the FT's. We believe in the value of quality journalism and we are pleased that others feel the same way." The FT recently announced that for the first time, its content revenue was greater than its advertising revenue in 2009, after raised cover prices and more online subscribers signing on.

The FT now has 121,000 subscribers. Going by the pricing on the FT's website, it seems that they pay between €186 and €363 per year (depending on whether they choose a standard or premium subscription). Working on the assumption that about half of subscribers pay for each (and that the FT is not counting joint print-online subscribers in this figure), that would mean that the paper could be bringing in something in the region of €33 million from its paywall in direct revenue from readers. And the Wall Street Journal, which offers a different kind of paywall, has an estimated one million paying online subscribers.

This figure is encouragingly high, but how much encouragement can the NYT take from this? As a general interest paper with the most popular website out of all US papers, the Times has a far bigger pool of potential subscribers. But the FT's specialist financial content is something that more people might see as worth paying for. Indeed for some, it is news that is necessary for their business. And with the FT's main international rival the WSJ also charging, there is not an ubiquity of similar news free on the web.

The New York Times does seem to have a better shot at making charging for online content work than other US general interest newspapers. Its status as the number one national paper is largely unquestioned. It has always made a greater proportion of its revenue from content than most newspapers do, receiving 55-60% of its income from advertising compared to a typical figure of 80-85%. The current price for a print subscription is high, at between $550 and $770 a year, depending on location and offers, but many people are still prepared to pay this: more than 800,000 continue to renew their subscriptions, according to the NYT's David Carr.

Given the paper's financial situation, it is unsurprisingly that the paper is looking at changing its business model. Despite its reputation and high number of website visitors, financial constraints have pushed the New York Times into carrying out lay-offs and pay cuts. Mexican billionaire Carlos Slim came to the publisher's aid last year with a $250 million loan, but if the paper is to continue to produce top-quality journalism, it needs a steady revenue stream.

Poynter writer Rick Edmonds maintains that the NYT's decision to charge "makes business sense." He believes that the Times will not "lose any meaningful number of unique visitors," and agrees with Ken Doctor that paying users represent a significant targeting advertising opportunity. The Times' memo sent to employees said that executives expect that "digital advertising will continue to be the major contributor to our success on the Web."

Slate editor Jack Shafter is critical of the NYT's strategy, judging it "too easy for freeloaders to game their way around it" and "a waste of the gargantuan audience they've attracted." He suggests that looking into improving web advertising would be a better way to go forward. Jeff Jarvis argues on his blog BuzzMachine that the NYT's plan will end up charging "the readers who are worth the most while serving free those who are worth least," which he believes does not make sense. 

With the New York Times on board, efforts to charge online are likely to speed up. Rupert Murdoch's News Corp publications are expected to introduce paid online content in coming months, and there is an increasing sentiment that it just doesn't make sense to give away content that should be seen as valuable. Not everybody agrees, however, and over at the UK paper with the most popular website, Guardian editor Alan Rusbridger has said that his publication will remain free online. Others will undoubtedly stick to a similar course and provide free alternatives, making it harder for those who do charge. Which business model will eventually prove more successful? 

On January 12 last year GlobalPost was launched, a new international news service focused on getting the context behind the headlines, hoping to combat diminishing foreign reporting in the US. Its number of foreign correspondents is second only to the Associated Press and they are expected to provide both text and visual reports.

A year on, and the news outlet has made considerable progress in terms of covering a wide range of international stories, establishing a significant audience, and implementing a successful business model. The Editors Weblog spoke to President, CEO and co-founder Philip Balboni about his first year at the helm of this project.

Balboni was clear that he considered GlobalPost's first year a success. "It has been an extraordinary year, it has exceeded any reasonable expectations that I could have had when I started out on this journey," he said.

"To a large degree, the stories on GlobalPost are ones that you would be unlikely to find elsewhere," said Balboni. As one of GlobalPost's aims was to fill the gaps in the reporting of traditional outlets, this must be satisfying.  The news outlet has also remained true to its original stipulations: its reporting has broad geographic diversity, and consists of a wide range of types of stories and topics.

And much of this reporting has had the potential for considerable impact. Balboni highlighted a recent story on how the Taliban have been taking a cut of funds supplied by the Indiana National Guard to local Afghan contractors for development projects in Afghanistan's Khost province. The issue of the Taliban skimming American aid in Afghanistan is one to which GlobalPost has dedicated much coverage over the past few months.

Such investigative pieces are accompanied by more entertaining reporting, such as an article from Paris about how the French are rediscovering the joy of wearing berets. Correspondents also write ample blog entries.

GlobalPost adopted a relatively unique correspondent model, hiring country-based, part-time reporters who could produce one article a week. The compensation level - a monthly salary plus shares - has proven "very successful" and working for GlobalPost seems to be a popular job: the news service now has correspondents in more than fifty countries and "we have far more people who would want to work for us than we could possibly hire."

The correspondents work with regional editors based in Boston and Balboni said that so far this system has been functioning "with a remarkable degree of smoothness."

Building an audience from scratch

Developing an audience is "really more important than anything else," said Balboni. "We could have the most spectacular content in the world but if you can't build an audience for it then you can't succeed, right?"

The news outlet's highest-traffic month this year was November, when more than 750,000 people visited the site. This exceeded Balboni's goal of 600,000, set before the launch. In addition, "we are retaining more than 50% of all the visitors," he said.

The target for 2010 is to top one million unique visitors, and Balboni mentioned the company's "very sophisticated marketing strategy" aimed at audience building.

Prize partnerships

Building a brand on the web with no support from legacy media has been a considerable challenge, and GlobalPost's partnerships with other high profile brands have been very helpful in doing this, and "particularly important in the validation of GlobalPost as a brand," Balboni said. Such partnerships have helped present the outlet's content as authoritative, and often "raising our visibility is more important than any compensation we might achieve." From the beginning, GlobalPost has sought to present itself as a complement rather than a competitor to newswires and newspapers.

The partnership formed with CBS in September, for example, is a syndication deal, with CBS paying GlobalPost for help with foreign reporting. But having a broadcast news partner was also something that Balboni and his team considered a high priority in terms of brand-boosting, and such a deal "certainly goes beyond" purely syndication. He sees the recent partnership with PBS NewsHour as a "significant achievement" and mentioned that GlobalPost has upped its video production so that it might have the chance to forge other broadcast partnership. 

Compensation is obviously an important consideration, however, and syndication is one of GlobalPost's major revenue streams, the other two being advertising and subscriptions. Currently, advertising comprises about 70% of GlobalPost's income, but Balboni hopes that over time this share will fall to around 50%, with syndication and membership rising to make up the other half.

Passport to premium services

The most unusual of these revenue streams is the subscription, or membership, scheme called Passport. For $99 a year (discounted to $50 for students, academics or seniors), readers can have access to conference calls with GlobalPost reporters, the chance to suggest stories, global and country briefs and newsletters. There is also the option to commission custom research projects, something Balboni said he was "very excited about." One client, for example, has ordered a series of ten reports for the coming year. "It takes careful shepherding but it's very interesting and I think it could scale up to be a meaningful part of our Passport financial strategy," he said.

"I am very bullish on the membership aspect," Balboni said, "I think it's the hardest one but if you want to point to one thing that could be a potential salvation for quality journalism then it's that." He always wanted to encourage a subscription or membership scheme, but explained that as a new little-known media brand it would have been foolish to put up a paywall immediately.
 
Passport does not offer pure paid online content, rather additional editorial services. "My hope and my expectation is that GlobalPost will remain free and open to all but we need to find more effective ways to get all of the people who are most engaged to help support our mission," he said, specifying that GlobalPost was likely to continue to ask for, rather than to require, reader contributions. He does think, however, that it would be "entirely fair" for a news organisation to demand payment.

So far, Passport has 450 - 500 members: "just not enough," according to Balboni. He hopes to increase this by making "a strategic shift in how we market our membership" and by using some new technology starting this spring that will help the membership base and subsequent revenue to grow. Currently, visitors to the GlobalPost site can read about Passport but there is no chance to test it out first and they have to "take a leap of faith" if they want to subscribe, Balboni said.

From a purely financial standpoint, 2009 was "a decent year," especially given the global economic recession. Balboni specified that the $1 million revenue figure that was reported in November was not accurate, but described the amount as "consequential." The company's original business plan projected profitability in 2012, and Balboni thinks this is still likely.

What's next?

GlobalPost seems to have demonstrated that there is an audience for more international news and has set up a structure to cover this that works. As Balboni explained, its challenges now are to build that audience into the millions and (like almost every other news organisation) to shift its business model so that it depends less substantially on advertising.  

The buzz keeps growing and growing around tablets - electronic devices with a touch-screen interface, e-reader capabilities, as well as web browsing among others.

Rumors about Apple's tablet, or the iSlate, as it is now being called, have been gaining momentum as the elusive and innovative device that is supposed to look like a bigger version of Apple's iPhone, prepares to launch early this year.

Several other big high-tech players have also lined up to present their own versions of the slate. Just this last Wednesday, Microsoft unveiled the Hewlett-Packard yet to be named tablet at the Consumer Electronics Show in Las Vegas.

The Telegraaf Media Groep has the advantage of already having a significant presence in the news landscape of the Netherlands, and Brouwers hopes that his new network can collaborate with Telegraaf's more traditional properties. He realises, however, that his platform is going to be very different, and also that the Telegraaf newspapers will be careful about how much of their content they give away.