Opinion: 10 steps every newspaper should take, with Mark Potts

Posted by Sarah Schewe on July 4, 2008 at 9:08 AM

Mark Potts, author of the Recovering Journalist blog, recently wrote about the ten changes he thinks newspapers need to make to thrive. What follows is an edited transcript of his post:

What would you do if you ran a newspaper?

Somebody asked me that question recently, and it made me pull together some of the thoughts I've had recently about the problems that newspapers are having and what they might do to pull out of their current spiral. This is hardly a complete list, but here's a 10-point prescription for ailing newspapers:

1. Make the Web the primary product.
Stop pasting the newspaper onto a screen. Reorganize the newsroom so that its work appears online as quickly as possible. ... And embrace the technology: news Web sites should be full of Web 2.0 goodness like interactive maps, social networking tools, RSS feeds, distribution to mobile devices, etc. Use the medium to its fullest.

2. Local, local, LOCAL!
There are a zillion places to get national and international news, in real time. But newspapers are virtually the only source of truly local news. ... Local news is the last unique franchise that newspapers own, and too many newspapers don't seem to understand this. ... (Why do you think local community newspapers are thriving when big metro dailies are shedding circulation?)

3. If it's widely available elsewhere, don't waste time re-creating it.
Does every newspaper really need its own movie critic? A TV critic? ... Book reviews? Stories from Washington that the AP already has? ... the answer is unequivocably no. Those resources are just wastd.

4. Zero-base the news operation.
Pretend you're starting from scratch. Look at everything that's in the paper and ask tough questions about whether it's still necessary in an age when readers have multiple sources of news and information.

5. Get the readers involved.
As Dan Gillmor has elegantly argued, the audience knows more than news people do. Much more. Tap that knowledge by encouraging reader participation in as many ways as possible: contributing news and information about their communities, sending in photos and videos, commenting on everything. This can't be a token effort, and you absolutely cannot be scared or controlling about it: let the readers get involved at every opportunity. It will greatly improve the product and increase readership.

6. Lose the editorial page.
Unsigned editorials are a relic of a bygone era when newspaper barons exerted power in their community... Here's a thought: Replace it with reader opinions!

7. Expand the advertising base.
In any market, there are thousands of small advertisers that would never consider advertising in the big local newspaper. It's too expensive and covers too broad an area. But those advertisers want to reach the same people the newspaper does. Find a way to make this happen: more focused zoning, cheaper ads, ad rep pay structures that encourage selling to smaller advertisers. This is another area where community papers are running rings around big dailies.

8. Rethink the classifieds.
Craigslist, Monster.com and countless other news competitors have decimated the newspaper classifieds business. ... Anybody who's used craigslist knows how much more effective it is than paid newspaper classifieds. Look hard at your classifieds ... Yes, that may include shifting most of the classifieds online and giving them away for free, in order to keep the critical mass of classifieds that makes them useful.

9. Find new ways to serve advertisers.
What newspapers offer advertisers--display ads, classifieds--really hasn't changed much in a century. Look for ways to change that. Get into the Yellow Pages directory business online. Aggressively offer contextual advertising. Use idle newspaper delivery resources to help local businesses with their delivery needs. Use subscription lists to help businesses find customer leads. Explore interactive advertising forms that go way beyond boring banner ads. Offer data services to help businesses manage their inventories or sell things online. It's not enough to simply sell space in the paper or on the Web site. Help advertisers make their businesses more successful.

10. Take chances. Innovate. Be fearless about trying things--and killing things.
...A wise editor once said to me, there's virtually no history of research and development in the newspaper business, which is odd considering that covering the news is a daily act of research and development. Let's face it: The single biggest innovation in print newspaper journalism in the past decade or so is...Sudoku. Newspapers can and must do better than that to survive.

Source: Recovering Journalist