Newspapers as personable helpers

Posted by Jean Yves Chainon on February 19, 2007 at 11:38 AM
Mike Fancher, ‘editor at large’ of The Seattle Times, discusses the massive changes affecting the media industry, and how newspapers must now provide personalized help to their readers. Newspapers must now answer the question: “How can we help you in your life?”

 
In light of a report, "Newspapers Next," a project of the American Press Institute (API), Fancher urges Times’ readers to send suggestions to the paper on how to serve them better. Here are some quotes Fancher picks from the report:

"This is change on the grand scale, driven by a fundamental transformation in the connection between humans and information. The social impact is likely to rival the advent of movable type and mass literacy."

Technological advances have transformed the media. They have also transformed the audience, and on a whole, this transformed relationship has affected society.

"The trigger is technological, but the impact is behavioral. As individuals respond to the infinite range of choices available to them, this will reshape the media landscape and, over time, society itself."

Point taken. The report becomes ardent about newspapers’ mission as bearers of civic values, which they must uphold despite declining impact.  

"Many people in the newspaper industry see grave danger ahead for newspapers in fulfilling their traditional civic mission as a maintainer of an informed citizenry, facilitator of civic dialogue and watchdog on institutions.”

“With less than half of the public regularly using newspapers, a large question looms: How will society function if the quality, quantity and public impact of meaningful journalism are not sustained?"

So Mike Fancher is trying to do just this with The Seattle Times, and so should all newspapers. To do so (maintain a quality and quantity public impact), he resorts to calling for the reader’s own opinions and suggestions.

Some things a newspaper can do for their readers include:

_giving tips for parenting, work, or school

_entertainment

_giving help on how to take action on things important to the reader

_provide information that can reek material benefits, such as making or saving money or time.

These practical, personal, life approaches to a newspaper’s reader are perhaps the report’s most important conclusion. As newspapers lose audience and redefine their role, these must focus on helping their readers, rather than simply offering content such as general news.

"To find their way amid these bewildering changes, media companies must shift their focus from products and services to the lives of customers," says the API report.

Source: The Seattle Times

3 Comments

Linda Tobias said:

This is perhaps the most fatuous thing I've read in a long time. I read newspapers for information and analysis. I don't want them to "help me." I don't are about their help. I want clear, unbiased, intelligent reporting, and then I want cogent editorials and opinion pieces. I know that the Seattle Times, along with a number of other newspapers, has gone downhill in recent years. it's pretty clear why.

Judy Pokras said:

I loved this article, which makes a lot of sense to me, as the founder, publisher and editor of the online magazine www.RawFoodsNewsMagazine.com, whose mission is to celebrate the delights of raw foods cuisine and share information about how beneficial it happens to be for anyone eating it!

mike said:

i definitely need help reeking material benefits

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