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The headquarters of Agora, Poland's biggest media concern, in a southern district of Warsaw, have huge windows as a façade, and inside, terraces on every floor. The whole configuration seems to facilitate contact between the different editorial units housed in this imposing building. They are numerous and varied, from flagship daily Gazeta Wyborcza to freesheet Metro, from talk-news radio Tok FM to countless Internet portals and the administrative departments. Their members or contributors don't need to go to the basement, to the cafeteria, to see people from other platforms or professional cultures. The in-house newsstand and bookstore, which sell not only the group's productions, also remind them they are not alone in the industry.

Agora, which also has a strong presence in magazine, book and DVD publishing, in music-film production and in outdoor advertising, has more than half of its 3,150-odd employees based in this "horizontal skyscraper". The architecture building that is longer than it is tall, with stretching, low wall corridors, may reflect the interaction between separate units. Ironically however, it also contradicts the term "vertical", often heard in this four-storey building and applied to some of the integrated online activities.

"We are in all media platforms except television," says Grzegorz Piechota, the special projects editor for Gazeta Wyborcza, Poland's leading quality newspaper.  "For a decade, we have been particularly active in extending our expertise in Internet, finding synergies between online and print operations. Agora is in everything except porn, instant messaging and mapping!"

The group, whose operations are essentially Polish, counts more than 80 portals (more than Germany's Axel Springer for example, another media titan but at a world level). Agora's main portal gazeta.pl, fed by an independent newsroom integrated with radio Tok FM, is complemented by webradio tuba.fm and many other stand-alone verticals. These cover all sorts of issues, including sport, business, education, recruitment and real-estate. Most of them are leaders in their niche, and their combined audience is sixth right after Google, Polish equivalents of Facebook (nasza-klasa.pl) and E-bay (allegro.pl), and the two leaders onet.pl and Wirtualna Polska. Nearly two thirds of Poland's 17 million Internet users regularly visit gazeta.pl and its affiliated portals. Wyborcza.pl, the flagship daily's e-edition, attracts three million users and brought in  24% of the daily's advertising revenues in 2009.

Agora has been particularly proactive in looking for synergies and complementary activities made possible by the Internet. The group has implemented a multi-brand strategy which is adjusted according to the fields covered. Gazeta Wyborcza, for instance, is fully integrated only in areas that make it more appropriate, with the verticals sport.pl (launched in 2006) or wyborcza.biz (created last year).

This business portal was editorially independent from the daily when it started, in order to be more flexible than print journalists, who were considered "too serious and slow". It was filled with gossips on economic players, which was a mistake, Agora's executives admitted. "It was not the right way to attract a loyal audience. The people we target, let's say graduate readers in their 30s, with minimum 1,000 euros monthly income, have no time and are in search of serious news," explains Leszek Olszanski, the head of wyborcza.pl. "Advertisers also want to reach them through non-trivial material, which is why we work with seasoned print editors. We realized there are complementary abilities between online rapidity on one hand, and thoughtful coverage of an industry on the other."

Thanks to this integration, top economic columnists of Gazeta Wyborcza now write more. They allegedly enjoy having more space for their texts, and having the possibility to work on breaking news in real-time. The portal benefits from the credibility conferred by the paper, which in turn has become more analytical rather than news-driven. "We try to wait for the print edition for exclusivities, if possible. These scoops can be accompanied in the website's pages by teasers before, and follow-ups after," Olszanski notes.

Wyborcza.biz  has become a strong brand, along with its associated portal money.pl. Financial institutions, in particular, compete to be advertised in their pages. This year, the online revenues of the economic section should represent 50% of print earnings. Like the in-house newsstand, the sales forces also market ads for other business sites. It is in Agora's philosophy to tap into all potential income sources - not only news driven - and on the cooperative character of the Internet. "On the Net, you do business with your competitors. There is a business reason to build networks to cover them, and our expertise also includes sales to advertisers," Piechota explained.

Agora does not only play with complementarities rooted on its traditional print activities. The 50-person team managed by Pawel Stremski, as gazeta.pl/Tok FM's chief editor, is half web and half radio. Last January his unit added another website to Agora's e-basket, with the launch of tok-fm.pl, which is not a webradio (a station by the same name, broadcast in Poland's nine main cities, was already accessible on the webradio portal tuba.fm). Agora did not create another website for the sake of it, but saw Tok FM's recognized brand as an opportunity for Internet too. "The same team fills gazeta.pl for a mass market audience, and tok-fm.pl for politics and business with some entertainment content. People can follow a major hearing by a politician live, in a video coverage on tok-fm.pl, and get a summary in the other portals," Stremski says.

The website's beta version was successful in having radio journalists send in their notes, according to its promoters. Conscious of brand impact, these reporters see it as a more dynamic, immediate way to publish their stories. Gazeta Wyborcza's central newsroom is not a tok-fm.pl contributor, but its local editors are. They are based in 20 bureaus out of Warsaw, and can publish their non-print productions in the new portal. They receive no extra pay for these contributions, but they have an incentive: there is an award each month for the best exclusive story.

"We have to be fast, entertaining and multimedia, finding the way to be different," Stremski says. "There is room for good profitable journalism in Internet. By going multimedia, you get more informers, your story is not stuck on page 6, even though the credibility conferred by print remains essential."

Another advantage of creating tok-fm.pl is that in Poland's competitive media environment, newspapers not belonging to Agora are less reluctant to refer to Tok FM as a source, rather than Gazeta Wyborcza. Having many brands gives more possibilities to be quoted for scoops, and to be profitable too. "We cannot expect to make money with every website. A lifestyle or a local news website is more likely to be cost-effective from the start than a general news portal," Stremski notes.

Agora's online operations have gone even more vertical in the past months, with the majority takeover of AdTaily. This start-up company based in Krakow provides a widget-based system for advertising monetization of Internet services (including those offered by the group's platforms which at the moment house about 130,000 bloggers). "AdTaily developed a universal tool that can be used for cooperation with external customers," commented Tomasz Jozefacki, Agora's director of Internet operations. "Currently its system is used by 80% of our online media."

In other words, the group is taking advantage of the blogosphere's innovations and income potentials, including e-commerce for web entrepreneurs who want to monetize their social media. "Agora realized that to be online, you need to acquire the bright guys who are in the business, and can help you to be more efficient in new platforms. Our expertise is not just about gathering news; we have to think wide," Piechota says.

AdTaily is based on the assumption that anybody can be an advertiser. It has developed a self-service ad tool designed for niche blogs, giving advertisers the opportunity to reach narrowly-targeted audiences. Its promoters insist that their system allows 70% of the ad revenues to go directly to the bloggers, with an easy to understand flat fee, unlike Google's  AdSense. "It is a great instrument for hyperlocal news websites, covering towns or districts with around 10,000 residents, where they can advertise the local shoe shops," says Jakub Krzych, one of the start-up's co-founders. "It would not make sense for Agora to buy a website on white boots or on a Krakow district. But through AdTaily, it can indirectly get some revenue streams from very specialized news websites."

Will Agora be successful with its online activism and verticalism? The group is at least trying to be as active as possible in new media platforms, and in a way that is not too costly. The investment in AdTaily also reveals that it does not believe in the online pay walls envisaged by Rupert Murdoch or the New York Times, as most contents are being commoditized. Its multi-brand strategy invites the editorial units to fill the empty spots that appear on the Net. "The publishing business used to be easy!" Piechota joked.

To mark the relaunch of the Editors Weblog and the Shaping the Future of the Newspaper Blog, the World Editors Forum is running a special series entitled "Doing More with Less." The series highlights major trends that editors-in-chief are using to steer their newsrooms through the difficult economic climate. This week, we looked at the Tampa Tribune, which has radically revamped its newsroom, and some examples of Editorial Outsourcing, a trend which many news publications have adopted. Below, editors from around the world share their own thoughts about EDITORIAL OUTSOURCING.

AFRICA
Azubuike Ishiekwene, Executive Director, Punch Nigeria
Editorial outsourcing is not an immediate problem for Punch, but we're already looking down the road to that moment. We think that before we reach that bridge, regular and forward-looking review of content (especially print content), and the continuous evaluation of job schedule of journalists across platforms might help us keep cost down and decide how best to apply our resources.

LATIN AMERICA
Marcelo Rech, General Product Director, RBS Group, Brasil
Due to labor laws in Brazil, it's difficult to outsource staffers, but I think the ideal newsroom would be the one with a "hard nucleus", made up of editors, assistant editors, page designers, some videophotographers and some reporters, and a broader staff of reporters, columnists and image producers working under specific tasks. In this way, we could have more diversification, flexibility and cost managing.

In my view, the newsroom looks like a tree: the trunk is the team of editors, the branches are the assistant editors and page designers - those are the structure of the newsroom, and must be very close to the general concepts for the product.

The leaves and fruits are the reporters and columnists. A tree without a healthy and strong trunk would die, but in the end are the fruits what people pay for. 

EASTERN EUROPE
Roman Gallo, Director of Media Strategies, PPF Financial Group
First, newspapers must target their product as specifically as possible. They shouldn't be developing products or writing articles which others could do better. To complement this strategy, newspapers should have a completely integrated newsrooms with skilled and competent staff that can produce material across all platforms. With a staff like this, editorial functions will not have to outsourced.

Newspapers can also tap into the community of Readers for content to supplement that of their newsroom. If the newsroom is looking for extra help, this can be a better means of gathering content than outsourcing because the readers are immediately familiar with the community.

WESTERN EUROPE
Espen Egil Hansen, Editor-in Chief, Verdens Gang Multimedia, Norway
 I don't think the key question should be "How to do more with less", but rather does the new technology and new market situations give us some new opportunities?

In VG Multimedia we spend some time and energy studying two companies outside the traditional media business that might inspire some change: Apple and Ryanair.

Can we learn from Steve Jobs and his Iphone?
Not only is the Iphone in itself a great product, in what appears as a stroke of genius Apple opened up, enabling everyone to create applications for the phone. Teenagers, programmers, and creative people around the globe develop great products for the Iphone - without pay. With no cost for Apple there has been added more than 15 000 applications to the company's Appstore   and they have already been downloaded more than 500 million times! For every new application and for every new download the value of the Iphone rises for the end users. And best of all, from Apple's perspective, since the company controls the distribution of these applications it gets a cut of every sale.

In Norway the 15 year old Knut Ørland has outperformed media companies developing the most popular TV-guide for Iphones. From his boy's room in a little city on the west coast of Norway he launches Iphone applications and earns a profit most teenagers can only dream about. For every sale through the Appstore he gets to keep 70%. The boy is of course happy, Apple is happy because it gets to keep the 30% and the end user is happy because the product is great. By the way - there is no need to buy a newspaper or go online to check what's on TV right now. Not all Iphone applications turn into a success, but if it does, Apple is guaranteed its share. Smart!

Media's approach to product developing has by contrast always been this: We want to do everything ourselves. If we are to make a new product - let's say a new travel section in the Sunday paper - our approach is always more journalists and more purchased freelance material. Smart?

Electronic media is by nature communication and cooperation. If we don't start to understand this we will be forced to ask the same question over and over in the years to come: How can we do more with less?

Can we learn from Ryanair?
While most airlines focus on how to charge as much as possible for each ticket, the low cost airline Ryanair has great success with going the opposite way: How can we charge less? The company compensates lower fares by turning what used to be costs, into new revenue streams. While the tickets are cheap you have to pay extra for food, baggage or boarding the plane early to pick your favorite seat. Together with a long range of cost cuts and commission based products like care rental and hotels, Ryanair has used this approach to become one the most profitable airlines in Europe.

The question newspapers should be asking themselves is: Are there costs in our company we can turn into revenue?


NORTH AMERICA
Ed Greenspon, Editor-in-Chief, Globe and Mail, Canada
We have not experimented, at least not yet, with very much in the way of editorial outsourcing of layouts I a major way.  We remain very interested in the experiences of others but a bit wary.
Of course, to some extent, we have always outsourced.  We tap the talents of a large number of freelance contributors, some of them highly-specialized.  We also have a few standardized pages, such as our comics and puzzles page and our stock listings, produced outside the newsroom. But we haven't ventured into outsourcing the kind of dynamically designed, valued added and pages that speak to our brand message on a given day.
In the opinion field, we tend to go outside in order to compliment our own columnists with more specialized contributors. In other areas, such as multi-media, we tend to use agencies for more commoditized news, thus freeing up staff journalists to focus on the value added material that distinguishes and differentiates us. Thus we have a small Globe Docs unit, which works with our staff to produce high quality video companion pieces to major print features, and sometimes vice versa. Our award-winning Talking to the Taliban is one such example.

Terry Eberle, Executive Editor and Vice President, Fort Myers News Press, Florida
We are using more freelancers and are partnering with other newspapers for certain sports coverage we once produced ourselves. We also are talking about partnerships with television stations to see what makes sense there. As we look for ways to cover more with fewer resources we must keep in mind that the quality of our information can not decline. We must guard against taking shortcuts that hurt readers and our image.

Welcome to the 2008 edition of the Newsroom Barometer, an annual survey of editors around the world conducted by Zogby International and commissioned by the World Editors Forum and Reuters.

The global survey gathered the answers of more than 700 editors and senior news executives from 120 countries, and was conducted online in March 2008.

In last year's Newsroom Barometer, newspaper editors had revealed their overwhelming optimism about the future of their newspapers - an optimism that is still widespread today. In this edition, editors worldwide see neither their newsroom nor their journalists as being "print-only," having clearly accepted the multimedia revolution.

Do you agree or disagree that the "integrated newsroom" or "multimedia newsroom" will be the norm for newspapers in your country in 5 years?



Among the main results this year:
 
-  86% believe integrated print and online newsrooms will become the norm, and 83% believe journalists will be expected to be able to produce content for all media within five years.
  
- Two-thirds believe some editorial functions will be outsourced, despite frequent newsroom opposition to the practice.

- A plurality - 44% - believe on-line will be the most common platform for reading news in the future, compared with 41% last year. Thirty-one cited print (down from 35% last year), 12% mobile and 7% e-paper. The rest were unsure.
 
- 35% said training journalists in new media was the number one priority for investing in editorial quality. Recruiting more journalists was cited by 31%, up from 22% last year.
 
- A majority of editors - 56%- believe news in the future will be free, up from 48% from last year's survey. Only one-third believe the news will remain paid for, while 11% were unsure.
 
- Two-thirds of respondents believe the importance of opinion and analysis pages will increase.
 
- A majority - 58% - think the decline in young readership is the biggest threat for the future of newspapers.
 
"The survey shows that editors-in-chief are already multi-media minded and that they have the capacity to carry out the transition from print-only to print and online," said Bertrand Pecquerie, Director of the World Editors Forum.

The 2008 Newsroom Barometer also brought good news concerning editors' morale. Despite some (see Part 4) growing concerns as to the improvement of the quality of journalism in the future, an overwhelming majority of newspaper editors are still very optimistic about the future of their newspaper:


Read Part 1: Presentation - main results, the integrated newsroom will be the norm
Read Part 2: Multimedia, multi-skilled and integrated
Read Part 3: The future of the press
Read Part 4: Who participated in the survey?
Read Part 5: Comments by John Zogby and WEF President George Brock
Read Part 6: Threats to newspapers, areas of investment, more results

Or watch the video here.

For the full Newsroom Barometer results and commentary plus the complete, analytical guide to the monumental transformations taking place in the newspaper industry, please consult the print or PDF version of Trends in Newsrooms 2008 (http://www.trends-in-newsrooms.org/home.php), to be released May 2008. From free papers to e-papers, citizen journalism to social media and integrated newsrooms to Internet aggregators, it has everything you need to direct your paper towards a multimedia future.

About the World Editors Forum
The Paris-based World Editors Forum (http://www.worldeditorsforum.org ) is the organisation of the World Association of Newspapers that represents editors-in-chief and other senior news executives. WAN, the global organisation for the newspaper industry, represents 18,000 newspapers; its membership includes 77 national newspaper associations, newspapers and
newspaper executives in 102 countries, 12 news agencies and ten regional and world-wide press groups.

About Reuters
Thomson Reuters is the world's leading source of intelligent information for businesses and professionals.  It combines industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific,
healthcare and media markets, powered by the world's most trusted news organization. With headquarters in New York and major operations in London and Eagan, Minnesota, Thomson Reuters employs more than 50,000 people in 93 countries.  Thomson Reuters shares are listed on the New York Stock Exchange (NYSE: TRI); Toronto Stock Exchange (TSX: TRI); London Stock Exchange (LSE: TRIL); and Nasdaq (NASDAQ: TRIN). For more information, go to www.thomsonreuters.com.

About Zogby International
Zogby International is a public opinion, research, and business solutions firm with experience operating in 65 countries around the globe. Led by founder John Zogby, President and CEO, Zogby International is known as a leading company with a reputation for uncanny accuracy and reliability that specializes in telephone, Internet, and face-to-face survey research and
analysis for political, corporate, non-profit, and governmental clients. The firm is  headquartered in Utica, New York, with offices in Washington D.C. and Dubai, United Arab Emirates.

 

Le Monde’s print and online teams are non-integrated, and it’s only this year that the paper began mapping out a concrete plan to further collaboration – not integration. Yet this relative ‘belatedness’ doesn’t prevent Le Monde and LeMonde.fr from being considered by many as the French quality newspaper of record, and being second among national news sites for time spent and first for number of unique visitors. Why isn't Le Monde integrated? How does it keep both operations running smoothly? The Weblog interviewed Alexis Delcambre, editor of LeMonde.fr, and Philippe Le Coeur, who coordinates the relationship between print and online.