Results matching “journalism to the we”

Despite widespread allegations of fear-mongering tendencies in British science and health journalism, the minister of science and innovation, Lord Drayson, has praised the high standard of reporting in this field.

The reporting of public health issues by mainstream publications has come under heavy criticism for its inflammatory tone and exaggerated content. The recent coverage of the swine flu outbreak, a pertinent example, has been interpreted as unnecessarily alarming. Yet, speaking at the World Conference of Science Journalists in London yesterday, Drayson came out in defence of the work of science and health reporters. He rejected claims that the reporting of stories such as swine flu amounted to no more than hysterical headlines, but rather,  it provides an essential public service. Journalistic coverage of disease and health risks helps people make educated decisions by bridging a gap between science and the public, Drayson argued.  

For its July magazine, Press Gazette has compiled the top 50 best scoops in UK journalism from 1922 to 1995. The original impetus for the list was the Daily Telegraph's stunning work covering the MPs' expense reports, and draws from suggestions by Press Gazette readers.

Unfortunately, the complete rankings are only available to subscribers, but editor Dominic Ponsford has put together his personal top five, in chronological order:

One of the latest products to appear on the market for newspaper publishers looking to improve their revenue is Circulate, from new start-up CircLabs. The Editors Weblog spoke to co-founder and executive vice president Martin Langeveld, former newspaper editor and executive who now also writes for Nieman Journalism Lab, about the project.

The CircLabs team decided to look for a user-centric solution to monetise online content through improving the user news experience, as opposed to what Langeveld sees as publisher-centric solutions that focus on how to charge users for content. Charging users for content could indeed be incorporated into Circulate, but he does not see it as the main source of revenue. Rather, what Circulate hopes to do is essentially make it easier for people to find the news they are interested in, hence encouraging them to read more and therefore increasing traffic to and engagement time on newspaper websites, offering greater advertising opportunities.

The Circulate concept evolved out of research carried out by Bill Densmore at the Reynolds Institute of the University of Missouri into a project he called the Information Valet. This, Langeveld explained, is a more "comprehensive and very complex system" and Circulate hopes to be a starting point for something similar. The founding CircLabs team consists of four: Langeveld and Densmore plus Jeff Vander Clute and Joe Bergeron. The University of Missouri offered initial funding and Langeveld is confident that the company will soon announce its first round of seed funding, which would include investment from the industry and private investors as well as from the university.

What Circulate actually is

As the consumer will see it, Circulate will consist of a narrow strip that will appear within the user's browser window that will be branded and recommend journalistic content throughout the user's time online. The bar will be along the top of the window and generally narrow enough to include one line of type, though would have the ability to expand when necessary. A small programme must be downloaded to install the strip, but a user can log in to their account on any computer that has the programme. There will also be a destination URL that users can access on computers on which they cannot download the software, and the team plans to develop applications for smartphones, and offer email alerts.

When the user installs it, it will ask them some questions about them and about their interests and preferences. The user is not obliged to enter any information, but the more that they do, "the better Circulate can bring content to you," Langeveld explained. He added that his team understands how important privacy is to consumers and stressed that Circulate will be very clear with regards to the amount of information it stores about its users and will give them an easy option to access or delete this.  "It won't just be buried in one of those user agreements that everybody just clicks through," Langeveld clarified.

The programme will also track your movements online and make recommendations for content based on these and the information you provide. Article suggestions will appear as links in the Circulate strip, and it might expand to offer the user three or so recommendations on a specific topic, or to ask or answer a user's question. As the technology develops, it will be able to gather new applications, so additional icons might appear on the bar that could offer a user access to their Twitter feed, for example.

A home base for users

Users will sign up for and download Circulate via a 'home base' which is likely to be their local newspaper. The Circulate strip will be branded according to the home base, so this newspaper brand will 'travel' with the user throughout their online experience. The user would be free to change their home base at will. Eventually the local newspaper, as a Circulate partner, would be able to sell advertising and do other kinds of marketing and promotion through the strip.

How it can make money for publishers

Although Langeveld does not believe that revenue from charging users will be "more than the smallest fraction of the total potential of Circulate," it will be possible to do that within the Circulate framework. If newspapers decide that they do have premium content which is unique and valuable enough that people are willing to pay for it, Circulate will facilitate this through a universal subscription to all multiple papers' premium content, or on a per item basis.

However, as stated above, Circulate's main aim is to increase traffic to newspaper websites. Langeveld pointed out that his team's research shows that in the US, web users spend only about 1.2% of their time online on newspaper websites, and traffic to newspaper sites accounts for only 1% of page views. "That really is the challenge for newspapers, to increase that percentage," said Langeveld. And Circulate hopes to do this by "constantly recommending journalistic content from newspapers and other news outlets the other 99% of that time."

The possibility for the papers acting as homebases to brand the strip also "has value" for local papers, according to Langeveld, as it means that their brand travels round the web with the user whenever they are online, thus constantly reminding them of their relationship with the paper. Circulate also intends eventually to include advertising on the bar itself, although the format has not yet been developed. Langeveld believes that there are opportunities for both national and local advertising. There would be the possibility to target users and therefore create more value, and participating papers could sell space to local businesses. He sees this as a good selling opportunity: "now you can reach our readers all the time when they're online rather than just the one or two percent that they're on our site."

Will it work?

Software development has already started and the Associated Press has agreed to allow Circulate access to its content. Langeveld confirmed that the company is planning a beta rollout with a group of newspapers and users in autumn. Could it be the solution that newspapers have been waiting for?

Many publishers seem to be concretely moving towards charging online, and others seem to be contemplating it as a solution to their financial difficulties and in an attempt to restore value to news and prevent it from becoming a commodity. The fact that Circulate would be able to incorporate this is thus a point in its favour. When asked if it could be compatible with Journalism Online, a start-up aiming to facilitate charging for content that has reportedly been in talks with many publishers, Langeveld said that it is something that his team has not explored, but that it was "certainly possible."

Increasing engagement time does indeed seem to make sense, although in terms of monetising it means that newspapers are still dependent on the advertising market. It is clearly something that newspapers should be working on themselves or through companies like Apture that try to keep readers on news sites through multimedia enhancements, but it does seem that Circulate can help in actually getting readers onto a site. Persuading readers to sign up could be tough, most likely requiring an aggressive marketing strategy, and the CircLabs team is wise to anticipate privacy concerns. Assuming that users do sign up, it is hard to say how many people will click through links and how often, but it seems as if it could well contribute to an increase in traffic. 

A new initiative by Associated Northcliffe Digital aimed at small towns in the southwest will introduce 50 hyperlocal sites where community members can write and upload content. The sites are targeted at towns with fewer than 50,000 inhabitants who don't yet have an online news portal to call their own.

Twenty-three of the sites have already launched, including those for Bideford and Redland, while the rest will be up and running by the end of the summer.

Russian news agency, RIA Novosti, is investing in training programmes to improve staff skills as an anti-crisis measure, it was announced in a press release.  

In January and June of this year, the news agency ran a series of lectures and seminars to train staff in multimedia technology for video recording and photo imaging, infographics, Internet search engines, "black PR" and legal risks in the media. The training culminated in two-week multimedia courses held at a summer school in the Moscow region. The classes, which started on June 20, are being held in the form of business games. "While the agency like anyone else is affected by the negative consequences of the economic crisis, we cannot allow ourselves not to invest funds in improving the skills of our staff," RIA Novosti Editor-in-Chief Svetlana Mironyuk said.

The Internet was responsible for Barack Obama's election to the White House, Arianna Huffington, founder of the Huffington Post claims. Although this statement will inevitably incite dissenting views, in the context of Huffington's talk on the power of the Internet it does not seem wholly unreasonable. Huffington was speaking at the Activate Conference 09, convened to discuss the social implications of the rise of the Internet and technology.  

The conference reiterated discussions of technological and cultural trends, which are conditioning not only how news needs to be presented, but how these new forms of diffusion can directly affect politics and society.

Twenty-five American nonprofit news organisations have decided to come together to form an Investigative News Network, following a three-day conference at the Pocantico Conference Center in New York. Its mission is to aid the work and public reach of its members, and to foster the "highest quality investigative journalism" to hold those in power accountable.

The Pocantico Declaration anticipates an increase in the number of investigative news publishers, and hence seeks to establish "basic shared goals and news values." It identifies several different forms of potential collaboration. Firstly, editorial: meaning that nonprofits could carry out joint accountability projects. Secondly, administrative: organisations could exchange information about organisational functions and even possibly centralise some of these. Thirdly, financial, which could consist either of just sharing information and jointly fundraising, or even of "pioneering new economic models to help to monetize the shared, combined content of the member organizations, in order to achieve a more sustainable journalism.

A concerned mother asked Joe Grimm whether or not her son, a recent journalism school graduate, has a promising future worth pursuing. She bears witness to her son's sincere but fruitless efforts to land a paying job as a journalist.

Joe Grimm is a visiting journalist at the University of Michigan who has addressed similar concerns in his live web chat and Ask the Recruiter column. Nearly a month ago he spoke on whether or not dailies are hiring given that they are laying off reporters left and right.

There is a crisis in trust and communication between the British public and the mainstream media, a new report has concluded. The gulf between public expectations of news provision and the actual nature of articles, which oscillate between esoteric or irresponsible, leaves readers feeling confused and excluded.

The report, entitled 'Public Trust In The News' was conducted by researchers from Manchester and Leeds Universities and was published by the Reuters Institute for the Study of Journalism. It investigated the dynamics of news production and consumption, to ascertain if there is a difference in what "the public expects from news media and what journalists mean by serving the public".  The paper highlights the underlying causes of an apparent widespread disenchantment with the media and the detrimental effects this is having on the standards of reporting and civil participation in democracy. Thankfully, the report offers several propositions for a new journalistic direction, which could refresh the reader-writer compact.

Nieman Journalism Lab's Zachery M. Seward interviewed Spot.Us founder David Cohn about the project's plans for expansion. Spot.Us is an 'experiment' in locally funded journalism, which calls for readers to suggest and fund story ideas about the San Francisco area. Since November, the site has funded and published 20 stories written by freelancers, supported by donations from readers.

Cohn explained to Seward that one of his three-month goals is to replicate the Spot.Us model in other communities, such as Los Angeles or Seattle, or maybe Boston, Philadelphia or New York. To do this would call for "a more careful analysis of what's really required from the organisation," he said. He is currently a volunteer and would probably have to stay that way for some time, the site does not bring in anywhere near enough money to fund a full-time employee.

Journalism Online has announced that it has retained ITZ Publishing to lead its efforts in working with small- and medium- sized newspaper companies to maximize their online revenue opportunities. ITZ will help Journalism Online's affiliated news publishers to design marketing and packaging strategies for online subscriptions, micropayments and combined online/print subscription packages.

It will do this by assessing audience usage patterns and hence helping the newspaper companies to build appropriate pay strategies through Journalism Online. "Greg Swanson and the ITZ Publishing team have been market leaders in developing breakthrough solutions for news publishers," Journalism Online's Co-founder Steven Brill said in a press release.  Another of the co-founders, Gordon Crovitz commented that "The marketing and data analysis expertise of ITZ Publishing will be especially valuable to publishers in retaining a large number of unique visitors and page views online while converting many free users to paying subscribers."

San Diego is set to be home to the new Watchdog Institute, which will provide "data-driven investigative journalism" to media outlets.  The venture is being led by Lorie Hearn, a senior editor of the town's only printed daily, the San Diego Union-Tribune.

The Institute and the paper will collaborate closely.  The details of the project were illustrated by in an email sent by U-T editor Karin Winner to newspaper staff last Friday.  The Institute team is comprised of the director, Hearn, two reporters and a data specialist, who will work closely with the newspaper staff on 'long and short projects'.  

Members of the UK Parliament have spoken out against the police force's 'dismissive' treatment of journalists covering protests. They issued a reminder that the police should adhere to the guidelines of the Association of Chief Police Officers (ACPO) which outlines how the forces should treat registered members of the press.

The study of police-journalist relations was contained in a report investigating policing methods used to contain protesters outside the G20 meeting in London last April. The report was released today by the Home Affairs Committee of the House of Commons. 

Citizen photojournalism agency Citizenside has partnered with French free daily 20minutes to launch a citizen journalism portal on the paper's website 20minutes.fr. In the area "la une des lecteurs" (the readers front page) there is a new section called "vos images" (your images) where readers can upload their photos and see them sorted and published.

Hélène Fromen, new media editor at 20Minutes said in a press release that "putting this contributative platform in place "confirms 20minutes.fr's capacity for innovation." She added that "with this service, we are deploying a true participative ecosystem around 20minutes.fr that treats our Internet readers as a potential new source of verified information and gives value to their contributions."

Twitter asks its users one question: "What are you doing right now?" It is a simple enough concept; 'tweeters' answer this question and their response enters the real time feeds of those who follow them, but it is becoming increasingly useful for reporters and papers as the social network attracts more and more users. Essentially, journalists can use Twitter in three ways: to find stories and other information and to track events, to publicise their work, and to connect with readers.

A real time feed of breaking news and thought

Twitter is an extremely useful journalistic resource: reporters can use it to watch for breaking news, follow sources and search for information. "It's like monitoring another wire service," said Robb Montgomery, CEO of Visual Editors. It can be used to get an idea of which topics are attracting interest and what people are talking about right now. There is a list of top 'trending topics' on the Twitter home page. It is a real time search, ahead of even Google in terms of timeliness.

The useful information can sometimes be hard to find amongst multiple messages about what users had for breakfast, or what they thought about last night's TV show, but as Noam Cohen said in Global Journalist "it turns out that when a million people stare at their navels, more than a few of them will also notice that the ground is shaking, the plane is nosediving, the police are shooting." Twitter is particularly relevant during events that involve large numbers of members of the public, and a shining example of its effectiveness arose after a US Airways flight landed on the Hudson River and the first picture of the plane was posted to Twitter by an observer. Online news editor at Sky News Jon Gripton, discussing his reasons for appointing a Twitter correspondent, said "it is effectively another news feed. It helps us source eyewitnesses and photos and other people who are on the scene of an event." It is also crucial for following conferences, for example.

Applications such as Tweetdeck allow users to sort their contacts into groups and to search more and more easily for Tweets on specific topics. The custom of adopting hash-tags to make searching easier has been widely adopted: if a user is tweeting about a particular subject they can add a tag into their tweet, such as #IranElection, #Mumbai, #Gaza. The hash or pound symbol distinguishes the tag from random mentions of the same word, and is a custom developed by Twitter users.

Twitter's fame as a news source grew curing the terrorist attacks on Mumbai last November, and during the ongoing conflict in Iran following the election on June 12, Twitter has come into its own, with those inside Iran using the social network to stay in touch and communicate with the outside world while phone networks are down and many websites are blocked. News outlets turned to the service for the latest updates, as they were forced to abandon the principle of only relying on their trusted sources for information due to what the New York Times described as a "news vacuum."

Questions about the reliability of Twitter have also been highlighted by events in Iran. Clearly, it is impossible to judge the authenticity of Tweets from a non-trusted source. During 'normal' circumstances, a journalist would be able to contact the 'Tweeter' for more details and verification, but that is currently overwhelmingly difficult. Journalists who incorporate news obtained by Twitter into their reporting should always be careful to stress their uncertainty about the source.

Publishing: one-to-many

According to a Harvard Business study, there is a small group of very active Twitter users: it found that "the top 10% of prolific Twitter users accounted for over 90% of tweets."  Researchers Bill Heil and Mikolaj Piskorski concluded that "Twitter resembles more of a one-way, one-to-many publishing service more than a two-way, peer-to-peer communication network": in other words, perfect for journalists looking to publicise their work. It is simple enough to use as a publicising tool: send a link to the story with a Twitter-friendly headline, which should generally be casual and chatty, even more so than web headlines.

It is without doubt a good way to attract extra readers. One of the advantages of Twitter to spread the word is that it is viral, users frequently "re-tweet" the links that they have enjoyed. A CNN breaking news feed, not actually started by CNN but purchased by the news outlet when it gained substantial recognition, was the second Twitter feed to reach one million followers and now has well over 2 million. The New York Times main feed has 1,238,673 followers at time of publishing, and the Guardian has 25,009 on its main feed, though far more on its Guardian Tech account: 782,662. Many news organisations now have multiple Twitter feeds for their different sections. Montgomery stressed the need to "explore" the best policy for your newsroom when deciding whether to stick to one or split them

Some feeds are generated automatically, and for many journalists and bloggers it has become second nature to 'tweet' an article immediately after publishing. Robb Montgomery believes that the "more successful Twitterers have moved beyond auto-tweeting their RSS feed" to make their tweets more personal. "You want to show that there's a real person there."

A social tool for branding

As well as using Twitter as a one-to-many publishing mechanism, journalists can also take advantage of the social element of Twitter, using it to connect with their readers and to receive feedback on articles. It is a contact point between reporter and reader, making the journalist more accessible. "You can run quick polls, get a pulse, get some ideas," said Montgomery. Twitter can be used as part of a journalist's own personal branding, to develop their own network of followers, depending on their personality as well as their reputation as a journalist. This could be particularly helpful for freelance journalists and bloggers.

Newspapers' advice to staff

Many news outlets have become concerned about the way that their employees use social networks such as Twitter. New York Times executive editor Bill Keller called for a "zone of trust" after reporters Jennifer 8. Lee, Michael Luo and Brian Stelter sent 'tweets' on what executives were saying about the how the paper might charge for online content, amongst other things during a staff strategy meeting. Shortly after, the New York Times announced the appointment of social media editor Jen Preston via Twitter. She is to concentrate "full-time on expanding the use of social media networks and publishing platforms to improve New York Times journalism and deliver it to readers," including, it seems, policing Twitter use.

The Wall Street Journal's advice on Twitter in a staff memo is that "business and pleasure should not be mixed" and although "common sense should prevail," staff meetings should not be discussed on social networks. The Washington Post's guidelines also mentions its reliance on reporters' common sense. The AP's new rules tell reporters "Don't report things or break news that we haven't published, no matter the format, and that includes retweeting unconfirmed information not fit for AP's wires."

Embracing Twitter seems to be essential for journalists and newsrooms in today's media landscape. This does not mean that all reporters should be tweeting all day long, and certainly does not mean that they should believe everything they read, but they should familiarise themselves with the site and work out how they want to use it. A newsroom policy might be necessary to encourage or warn journalists with regards to how the paper would like to see it used, and if possible, a social media expert could monitor and coordinate the paper's efforts. It is not necessary for journalists to embrace every aspect of Twitter, but most who try it find something beneficial.

On Tuesday 30 June at 15.00 London time, Robb Montgomery, CEO of Visual Editors will be speaking at a WEF webinar on "How the real time web can improve your newspaper's journalism." More details here.

YouTube today launched its Reporter's Centre, an online educational platform where journalists offer advice on reporting and news gathering techniques to would-be citizen reporters.

The centre offers a selection of how-to videos with some of the industry's leading figures giving seminars on core reporting methods, such as how to conduct interviews, how to verify facts and, lessons on maintaining standards and ethics. (See below for a list which reads like a who's who of the news sector.)

The media coverage of the shock death of Michael Jackson has served to highlight press dynamics, raising interesting questions concerning the nature of breaking news reporting, the cult of the celebrity and the relationship between newspapers and their online news rivals. Has the fact that most newspapers were delayed in the initial reporting of the death emphasised the widening gulf between print and digital channels of breaking news? Conversely, has the death been exploited by the printed press as a facile, reader guaranteeing hit?

The news of the performer's death, in terms of rumour, confirmation and reaction has been overwhelmingly 'digital' in expression. The scoop belonged to the Los Angeles based celebrity website, TMZ, which confirmed the death an hour after it aired whispers of a suspected heart attack. The reporting was rapid fire: time of death: 2.26pm, LA time, time of update: 2.44pm. 

The World Association of Newspapers and IFRA, the leading international associations for print and digital news publishing, have merged into a new organisation, the World Association of Newspapers and News Publishers (WAN-IFRA). The combined new organisation will represent more than 18,000 publications, 15,000 online sites and over 3000 companies in more than 120 countries. WAN-IFRA is dedicated "to be the indispensable partner of newspapers and the entire news publishing industry worldwide, particularly our members, in the defense and promotion of press freedom, quality journalism and editorial integrity, and the development of prosperous businesses and technology."

June 24 marked Outside.in's launch of the beta version of its latest product: Outside.in for Publishers. Outside.in for Publishers has many functionalities. The powerful tool extends any site's local news coverage to the hyperlocal neighborhood level, as well as serving as a "flexible, self-service platform that allows anyone to easily create hundreds or thousands of new high-quality pages for their site, each focused on a hyperlocal neighborhood with targeted advertising inventory," according to the site's press release.

The product is a result of the increasing sentiment that today's local media companies "are forced to do more with less." It appears that the goal for Outside.in for Publishers is to serve publishers by bridging the gap between local bloggers and the publishers themselves. This would heighten productivity by simply having more web pages and inventory. Local bloggers also get the bang for their buck in that more traffic will be directed their way.

The Pink Paper has been forced to suspend the publication of its printed edition, due to the 'economic downturn', it was announced on the paper's website yesterday.

The fortnightly paper, the only national in Britain to cater for a gay readership, will cease printing after the current edition, due to insufficient advertising revenue.  As a free publication, it relied entirely on advertising revenue, which has fallen sharply with onset of the economic recession.

The Washington Times is hosting a two-day symposium in New York today and tomorrow to discuss the topic of the 'individuated newspaper.' Peter Vandevanter, vice president of the Denver-based Media News Group, coined the term after researching ways that newspapers can resist the threats of the ailing industry.

"There are two kinds of content now. You choose it, or it's chosen for you. The idea here is self-selection of the news, delivered to any platform, at any time," Peter Vandevanter was quoted saying in The Washington Times today.

A cross party group of MPs has motioned the British Parliament to deliver a set of guidelines to the police forces, emphasising the importance of press freedom and the rights of journalists.  The move follows the ruling of a Northern Irish court, which concluded that the journalist Suzanne Breen was right to withhold the identity of her IRA sources from the Northern Ireland Police Service. The case was seen as a landmark for press freedom in the UK. 

The drastic measures employed by the Associated Press to stanch the flow of deserters to its service, along with DPA's recent loss of a 2-million-euro subscriber, demonstrate that news agencies have some serious soul-searching to do in terms of what they offer their customers and at what cost. Writing for followthemedia.com, Philip Stone asserts that wire services need to significantly cut their content and thus their prices in order to retain clients.

Stone, a former managing director at Reuters Europe, Middle East, and Africa media division, uses DPA as an example. Each day the agency sends out 800 stories through its main service and 100 stories from each of its 12 state services, along with 700 news photos. Clearly, there is no way any one newspaper would use all or even a quarter of those articles.

The CEO of News Corp.'s Dow Jones & Co is convinced that people will be willing to pay for digital content, a statement which will be welcomed by publishers currently developing pay models in an attempt to create revenue from digital editions of their news sites.

The Wall Street Journal, a News Corp. publication already charges for access to its online content. In the keynote speech at the official launch event for the PricewaterhouseCoopers "Media and Entertainment Outlook 2009-2013", Les Hinton suggested that Dow Jones is currently developing a technical application to facilitate the payment for the WSJ, other Dow material and some third party content.  Without offering great detail, Hinton revealed that the arrangement could include micro payments and subscriptions. 

Following the Iranian election on 12 June, which both sides claim to have won, Iranians and the rest of the world wants to know the truth about the results, as well as wanting to follow protests and other developments. But this has proved more difficult than anticipated given the restrictions on reporting, both by Iranians and foreigners, and the occasion proved to be an opportunity for citizen journalism to show its value.

Reporting restrictions

Mainstream media has been suffering from severe restrictions in Iran, even tougher than during last year's Zimbabwean elections, foreign editor for Channel 4 News Ben de Pear told the Guardian. Foreign journalists first had to get special press cards and were closely monitored, then on the Tuesday following the election, foreign journalists were banned from reporting on the streets. The BBC's correspondent has been asked to leave the country after the broadcaster was accused of supporting rioters. And it is not just foreign reporters who are suffering: now even reporters of Iranian nationality are being confined to their offices. According to Reporters without Borders (RSF), 26 Iranian journalists, editors and bloggers have been imprisoned since June 14.

Citizen video becomes a symbol

In the absence of an abundance of professional reporters, amateurs have stepped up. One of the most watched and discussed videos to come out of the tragedy, and one which is emblamatic of the role of citizen journalism in reporting from Iran, is that of the death of Neda Agha-Soltan, a young Iranian woman who was walking near the scene of clashes between pro-government militias and demonstrators when she was shot. The video has prompted international outcry and the girl's death has since come to represent the tragedy of the conflict, a "symbol of the anti-government movement," according to the New York Times. It was taken, not by a reporter with a camera, but by a bystander on a mobile phone, and posted on Facebook and YouTube after the man sent the 40-second clip to a friend who then forwarded to friends and news sites in Europe and the US.

A Twitter revolution?

Talk of a Twitter revolution swiftly spread as Iranians and others in the country used the social network Twitter to get their news out to the world, and it has been used extensively by the media. Twitter is particularly effective as a method of spreading news as it is harder to censor, given that it can be accessed via various different applications on computers or mobile phones, as well as via the website. #IranElection has been the top trending topic on Twitter for days, with thousands of updates an hour using the hash tag to get included in the feed and direct interested observers to text, image or video content. Following a request from US President Obama, Twitter decided to delay maintenance to the site in light of the important role it was playing in keeping people informed, carrying it out during Tehran's night rather than daylight hours.

Twitter is clearly not immune to censorship, however. The following message has been passed around Facebook over the last few days amongst Anglo-Saxon users:

"FREEDOM OF SPEECH: If anyone is on twitter, set your location to Tehran and your time zone to GMT +3.30. Security forces are hunting for bloggers using location/timezone searches. The more people at this location, the more of a logjam it creates for forces trying to shut Iranians' access to the internet down. Cut & paste & pass it on."

Amateur issues

Clearly, there are problems with relying on information generated by amateurs. Benoit Hervieu of RSF told Editor & Publisher that one of the main problems is that because many people want to remain anonymous, it is harder to verify information. And indeed, it seems that much false information has been circulating. After Twitter was hailed as the voice of the revolution, a backlash quickly emerged asserting its unreliability. There is always the possibility, after all, that interested parties might deliberately try to misinform, or might be so personally involved in the debate that they cannot maintain impartiality. And one of the disadvantages of a campaign such as that mentioned above, encouraging international Twitter users to set their locations to Iran, could end up misleading journalists searching for information on the network.

So how are citizen journalism agencies dealing with these risks and challenges?

Checking for reliability is a top priority for those trying to sell their content to traditional media companies. Citizen journalism agency Demotix has obtained many images from freelancers and amateurs portraying events in Iran, including two pictures which have appeared on the front page of the New York Times. Demotix COO Jonathan Tepper emphasised that Demotix understands the importance of reliability of sources and "believes that serious citizen journalism needs to take all the ethics of traditional reporting and build on them, such as verifiability and protection of sources." All submissions go through a vetting procedure which includes looking at the metadata in photos.

Citizenside, which specializes in citizen photo journalism, has managed to get hold of some good images which have been published by mainstream media outlets, but co-founder Matthieu Stefani said that it has been "really hard" both to establish contacts in Iran and to receive images from these contacts. "The big issue is that most of the contributions we've received were sent through proxies, with most of the time no way to contact our contributors as cellphone networks don't work really well," he explained, and therefore his team is extremely cautious about what they accept. He said that the photos that the agency has been pushing most to its clients were received from known and trusted members in the UK who were sent them by close relatives in Iran.

The Observers, a project run by TV news station France 24 combining citizen journalism with professional editing, has been active in its coverage of Iran. Founder of the initiative Julien Pain told the EW that what makes their coverage particularly useful is the fact that they already had trusted contacts in Iran before the election, and hence they have fewer problems with establishing the reliability of sources of information, particularly when using proxy servers. "We worked with these people before the situation was tense," he explained, "so we know them." He gave the example of a girl who has recorded a video describing how the censorship works, with whom he and his team had already worked. Prior to any major election, Pain added, the Observers tries to enlarge its network of contacts, which in this case proved particularly useful. Even using trusted contacts, Pain said that the Observers still cross-checks information as far as possible.

Amra Tareen, CEO of AllVoices, a project that aggregates professional and amateur news on one site, has a different approach: publish everything and let the reader decide. She said that the site has received more than 1,000 submissions, in English and Farsi, since the election, gathered via proxy servers as the AllVoices site is blocked. She stressed that submissions have tackled both sides of the issue and that this is one of the most crucial aspects of citizen journalism and of her site in particular: that anyone can be heard. "we're neutral and anyone can have their voices heard on our platform--that's key for the credibility of citizen journalism; bias will undermine the concept and keep citizen journalism and citizen journalists from ever being taken as seriously as they ought to be."

Generally it seems that such a situation where media access is severely reduced has provided citizen journalism with a significant opportunity to prove its importance. Tareen commented that "we really want to use this opportunity to show that Cit-J is not only about massive amount of non-qualified content, but also good "pro-am" work that we have been promoting for years now," said Stefani.

Getting pictures on the front page of a major daily is likely to be a huge boost to Demotix in terms of fame and credibility. Tepper was clear that Demotix is trying to supplement mainstream media rather than replace it, but said that "we think our reporting can sometimes be more accurate than the mainstream media" because "most of our users record what is known to them, in their city or country" and therefore "Demotix images provide a more accurate representation of the subject from a local perspective."

For the Observers, the situation has provided an opportunity for collaboration with the TV station on an unprecedented level. Usually, Pain said, he would publish a video on the Observers website and offer it to TV, now he has been working more with programming at France 24 to supply them with videos first before putting them online, to offer a period of exclusivity. "We've really moved a step forward here," he said. "We have learnt how to work together, and it's not going to be the same any more."

Although amateur 'citizen journalists' do not have the knowledge or expertise to analyse developments the way a professional journalist could, they can certainly witness and record events, and when traditional media coverage is limited, this is a valuable service. In terms of providing a true news service, amateur contributions must be verified so that readers can trust them, which is a priority for citizen journalism agencies. As opportunities continue to arise for citizen journalism to prove its value, the mainstream media is likely to incorporate it with increasing frequency and develop new ways of working closer with citizen journalism agencies.